Mobile device management is a system that allows you to manage the use of mobile devices, such as smartphones and tablets, widely adopted by large companies that need to remotely monitor the use of their devices.
As mobile technology has become popular, today companies of all sizes already use equipment such as smartphones and tablets to perform their activities. Whether it’s equipping your sales force, your delivery team or specific trade-marketing actions, for example, mobility has become a key player in providing the vital dynamism of competitiveness. But soon in the first experiences, problems begin to appear. The device you purchased was designed to run the company-specific application and eventually some other apps, such as email and WhatsApp. In a technical analysis, its battery should last for a whole day, and memory should withstand needs. However, at the time of the operation battery drains faster than it is supposed to, the device starts to crash when the company’s application launches, the data plan that is supposed to support the entire month begins to burst, in addition to other problems.
So the complaints begin:
“This equipment is not good!”
“You see? They were saving money and gave us those gadgets that do not work properly. ”
“I did not register because the application does not open.”
“The internet is not enough for what I need!”
And so on. Does this scenario sound familiar?
While this occurs, the company loses. It loses in productivity, loses time and, mainly, loses money, by wasting time of the collaborator and the support team.
The employee must go to the company for the support analyst to pick up the device and see what is happening. And there they are the culprits! Facebook, Facebook Chat, Candy Crush, Pokemon Go, landscape photos, kitten photos and selfies and so on, that consume memory, battery and data when sending via WhatsApp. It would certainly fail, because the device was not designed to support these applications, nor this way of use. The apps are then removed and the employee oriented not to install them again. Everything working fine now and life goes on. Until a few days later, when the stress starts again.
In this scenario, mobile device management comes in as the best solution. And with the popularization of cloud tools, the acquisition and deployment process are more accessible and easier to execute than ever before.
When performing the enrollment of a device with the system, the support analyst can define which applications will be allowed and which will be blocked, preventing the direct installation by the employee. In addition, it can restrict the use of features that are not needed, for example the camera. MDM systems also allow distributing enterprise applications and version control remotely to know who is up to date and who still needs to upgrade.
These are just a few reasons why your company, regardless of size, needs an MDM system.
But we do not have time or people to monitor. What to do?
There are several companies specialized in providing MDM services, from deployment to monitoring. Cloud4mobile, for example, has partners capable of doing this work throughout the national territory.
Anyway, mobile technology has come to revolutionize the market but this will only bring more benefits than difficulties if its adoption is carried out correctly. We hope this publication has helped you to understand a bit more about mobile device management technology.